MP Crash Centre and MP Mechanical have developed this list of most commonly asked questions by listening to our customers. At MP Crash Centre, we believe that by providing you with this information you will be better informed. However please feel free to call us on 08 8568 2225 with any queries you may have.

Can I choose my repairer?

Many insurance companies will inform you on making a claim that you will need to have your repairs completed at one of their approved or preferred repairs. Luckily, MP Crash Centre is recommended repairer for most insurance companies so upon making your claim, inform your insurance company of your reasons for wanting to take your vehicle to the MP Crash Centre so they understand this is a priority for you.

Do I need to obtain multiple quotes for my insurance company?

Not necessarily and this can be avoided, contact the MP Crash Centre for further assistance.

How long will it take to repair my vehicle? 

Once we have completed your quote on your vehicle they will be able to give you an estimation of how long it will take to repair your vehicle. Also on occasion, we may require your vehicle longer than initially anticipated if we discover any additional damage once the vehicle is disassembled or there may be difficulties in obtaining parts for your vehicle from the manufacturer.

Will my vehicle ever be the same again? 

Yes, the MP Crash Centre and MP Mechanical uses best practice methods. We have implemented the latest technology and training of our staff that ensures vehicles are repaired to their pre-accident condition. In addition we have a range of quality control checks throughout the repair process to ensure quality and safety standards are maintained. All workmanship and parts are fully guaranteed.

Who do I pay my insurance excess to? 

Your excess will need to be paid to MP Crash Centre when you collect the vehicle.  MP Crash Centre accepts eftpos, bank cheques, credit cards except American Express and Diners Club.

Does my new car need to be serviced by the dealership to maintain statutory warranty?

No, you do have a choice. MP Mechanical will not void your statutory warranty, we follow procedures recommended by the vehicle manufacturer using only quality service parts, and will give your vehicle handbook the stamp of approval as a record of regular maintenance.